Shipping policy

 

Shipping Policy (English)

 


 

Order Processing

 

All orders are processed within 2–4 business days (excluding weekends and public holidays) after order confirmation.


Processing times may be longer during peak periods, product launches, promotions, or due to circumstances beyond our control.


You will receive a notification once your order has been shipped.

 

 

 

Shipping Destinations

 

We currently ship to Taiwan and selected international destinations.


Available shipping methods and destinations will be displayed at checkout. We reserve the right to modify available shipping options without prior notice.

 

 

 

Shipping Methods & Delivery Times

 

Delivery times vary depending on your location and the shipping method selected at checkout.


Estimated delivery times are provided for reference only and are not guaranteed. Actual delivery times may vary due to shipping carriers, customs clearance, weather conditions, or other external factors.


Journey of Sole is not responsible for delays caused by shipping carriers or customs authorities.

 

 

 

Shipping Fees

 

Shipping fees are calculated at checkout based on:

 

  • Destination

  • Shipping method

  • Order size and weight

 


Any applicable duties, taxes, customs fees, or import charges for international orders are the responsibility of the customer unless otherwise stated.

 

 

 

Customs, Duties & Taxes (International Orders)

 

international shipments may be subject to customs inspections and import duties, taxes, or fees imposed by the destination country.


These charges are not included in product prices or shipping fees and are the responsibility of the customer.

 

 

 

Address Accuracy

 

Please ensure that all shipping information provided is accurate and complete.

 

Journey of Sole is not responsible for:

 

  • Delays

  • Lost shipments

  • Additional fees

 

resulting from incorrect or incomplete shipping information.

 

 


Lost or Damaged Packages

 

Once an order has been handed over to the shipping carrier, responsibility for delivery rests with the carrier.


If your package is lost or arrives damaged, please contact us at journeyofsoleofficial@gmail.com as soon as possible, and we will assist in investigating the issue where feasible.

 

 

 

Shipping Updates

 

We reserve the right to update this Shipping Policy at any time without prior notice. Changes will apply to orders placed after the update.

 

 

 

運送政策（繁體中文）

 


訂單處理時間

 

訂單成立後，將於 2–4 個工作天內（不含週末及國定假日）完成出貨準備。

 

於檔期促銷、新品上市或不可抗力因素影響下，訂單處理時間可能延長。


商品出貨後，您將收到出貨通知。

 

 

 

配送地區

 

目前提供 台灣地區 及 部分海外地區 配送服務。


實際可配送地區及運送方式，將依結帳頁面顯示為準。Journey of Sole 保留隨時調整配送方式與地區之權利。

 

 

 

運送方式與配送時間

 

實際配送時間將依配送地區與您於結帳時選擇之運送方式而有所不同。


配送時間為預估值，不構成保證。實際到貨時間可能因物流公司作業、海關清關、天氣或其他不可控因素而有所延遲。


Journey of Sole 不對物流或海關造成之延誤負責。

 

 

 

運費說明

 

運費將於結帳時依以下條件計算：

 

  • 配送地區

  • 運送方式

  • 商品尺寸與重量

 


海外訂單可能產生之關稅、進口稅金或其他費用，除非另有說明，均由消費者自行負擔。

 

 

 

海關與進口稅費（海外訂單）

 

海外訂單可能須配合目的地國家之海關查驗，並產生關稅、進口稅或相關費用。


上述費用 未包含於商品價格或運費中，須由消費者自行支付。

 

 

 

收件資訊正確性

 

請務必確認填寫之收件資訊正確無誤。


因收件資訊錯誤或不完整所導致之延誤、遺失或額外費用，Journey of Sole 恕不負責。

 

 

 

遺失或損壞

 

商品交付物流公司後，配送責任由物流公司承擔。


若商品於配送過程中遺失或損壞，請儘速來信 journeyofsoleofficial@gmail.com 聯繫，我們將視情況協助處理。

 

 

 

政策調整

 

Journey of Sole 保留隨時修改本運送政策之權利，修改後將適用於更新後成立之訂單。