Refund policy

 

Return & Refund Policy (English)

 


Returns

We offer a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unused and unworn

  • In its original packaging

  • Accompanied by the receipt or proof of purchase

To start a return, please contact us at journeyofsoleofficial@gmail.com.

If your return request is approved, we will provide instructions on how and where to send your item.

Items sent back to us without first requesting a return will not be accepted.

 

 

Non-Returnable Items

The following items are not eligible for return or refund:

  • Personalised or customised products, including but not limited to:

    • Initials or name embossing

    • Custom colours or materials

    • Special made-to-order or custom requests

     

  • Sale items

  • Gift cards

 

Please ensure all personalised order details are correct before placing your order.


Damages and Issues

Please inspect your order upon delivery.

If your item arrives defective, damaged, or incorrect, please contact us immediately at journeyofsoleofficial@gmail.com, and we will evaluate the issue and make it right.

 

 

Exchanges

The fastest way to ensure you receive the item you want is to return the original item (if eligible).

Once the return is approved, you may place a new order separately.

 

 

 

Refunds

We will notify you once we have received and inspected your return.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since your refund was approved, please contact us at journeyofsoleofficial@gmail.com.

 

 

 

Legal Notice (Taiwan)

In accordance with Taiwan’s Consumer Protection Act, customers are entitled to a 7-day cooling-off period for distance purchases.

Personalised or custom-made products are exempt from the cooling-off period, as permitted by law.

 

 

 

 

退換貨政策（繁體中文）

 


 

退貨說明

我們提供 14 天退貨期限。您可於收到商品後 14 天內 申請退貨。

符合退貨資格的商品必須：

  • 保持與收到時相同之狀態

  • 未使用、未穿戴

  • 保留完整原包裝

  • 提供購買證明或訂單紀錄

如需申請退貨，請來信 journeyofsoleofficial@gmail.com 聯繫我們。

退貨申請經確認後，我們將提供退貨方式與寄送指示。

未經申請即寄回之商品，恕不受理。

 

 

 

不適用退貨之商品

 

以下商品 恕不接受退貨或退款：

  • 客製化或個人化商品，包含但不限於：

    • 英文字母／姓名燙印

    • 指定顏色或材質

    • 特殊訂製或依需求製作之商品

     

  • 特價商品

  • 禮品卡

請於下單前確認所有客製化內容正確無誤。

 

 

 

商品瑕疵或錯誤

請於收到商品後立即檢查。

如商品有瑕疵、損壞或寄送錯誤，請即刻來信 journeyofsoleofficial@gmail.com 聯繫，我們將協助處理。

 

 

 

換貨說明

若您希望更換商品，建議先申請退貨（如符合退貨條件），

待退貨完成後再重新下單購買。

 

 

 

退款說明

我們將於收到並檢查退回商品後，通知您退款是否通過。

退款核准後，將於 10 個工作天內 原路退回原付款方式。


實際入帳時間依銀行或付款機構作業時間為準。

若退款核准後 超過 15 個工作天 仍未收到款項，請來信 journeyofsoleofficial@gmail.com 聯繫我們。

 

 

 

法律聲明（台灣）

依據《消費者保護法》，通訊交易享有 7 日鑑賞期。

客製化或依消費者個人需求製作之商品，不適用鑑賞期規定。